Showing posts from September, 2015

Address the whole experience, from start to finish.

"We need to understand the different ways people will interact with our services, including the actions they take online, through a mobile application, on a phone, or in person. Every encounter — whether it's online or offline — should move the user closer towards their goal." - CIO Playbook

Continuing my series on the USDS Digital Playbook:

Play 2: Address the whole experience, from start to finish
I recently had the opportunity to work with the most amazing user experience professionals on an abbreviated project (a 36-hour "code fest").  We designed, deployed and submitted three applications for consideration by the GSA in pursuit of a coveted spot on their new Agile Services  Delivery BPA.

Together with two of our key capability partners Three Wire Systems and Fermata Creative, I am very proud to report that we won a spot on this innovative new delivery contract!  I think a key factor of our win was that we embraced the playbook, and rule two i…