Understanding what people need
"We must begin digital projects by exploring and pinpointing the needs of the people who will use the service, and the ways the service will fit into their lives. Whether the users are members of the public or government employees, policy makers must include real people in their design process from the beginning. The needs of people — not constraints of government structures or silos — should inform technical and design decisions. We need to continually test the products we build with real people to keep us honest about what is important." - CIO Digital Playbook The principals at Agile Six (Ernie, Brian, Edward and I), decided to jump out of rather stable and lucrative jobs to start a company in the service of Veterans. We saw a hole and we felt an obligation to fill it. As a team, we are immensely inspired by the USDS and the CIO Playbook because in them we find support and advocacy for ideas we have been espousing for the last several years in the face o...